About

Most of what goes wrong in organizations has very little to do with strategy, process, or talent. It has to do with what happens between people. The conversation that didn’t happen. The tension that everyone works around. The meeting where something shifted and nobody could name what it was.

I work with organizations on exactly this: the human and systemic dimensions that determine whether change actually holds. I am an organizational advisor and executive coach, and the bulk of my work lives in the space between what companies say they want and what their people are actually experiencing.

My background is unusual for this kind of work. I started in technology. I coded, built parts of virtual machines and synchronization engines. I also founded a company in the United States, sold it, and spent years in product and technology roles across Silicon Valley and Southeast Asia. I understand how organizations think about building things. What took me longer to understand is how organizations fail at the human part, and how that failure quietly undermines everything else.

That gap led me to the fields of organizational psychodynamics, Gestalt practice, and systems thinking. I trained as a mental health counselor with Modern Health in the U.S. I became a faculty member of the Gestalt Organization and Systems Development program in the U.S., and I am completing a Master’s in Organization Dynamics in Australia. I mention these not as credentials but as a trail. Each turn happened because the previous frame was not wide or, at times, focused enough to explain what I kept seeing in the room.

Through Product Narrative, the company I run, I have supported organizations in Indonesia including Bank Jago, OCBC, Blibli, Gojek, Sampoerna, and Sinarmas Land. The work typically involves helping cross-functional teams see what they have been too close to see, and finding language for dynamics that everyone feels but no one names. The work varies in outcome. In the most successful cases, I cannot claim the credit. I may have nudged the system toward health, but the system itself did the work. In the less successful ones, the same is true in reverse. Systemic work is like that. No single person carries the success or the failure.

I have also worked and taught across Singapore, Malaysia, India, Japan, Thailand, the Philippines, and the United States. Each context teaches me something about how culture shapes what is permissible in a room, what can be said, and what remains unspoken.

System Work is a signature program that came out of all of this. It is an experiential course where participants learn to read and work with the real dynamics of human systems. Not from a textbook, but in a live system that forms among the people in the room. The patterns that show up are the same ones that run in your team, your family, your organization. The difference is that here, they are made visible.

I write because it helps me think. And because I believe the ideas that matter most in organizational life are rarely the ones in the strategy deck. They are the ones that live in the body, in the silence after someone speaks, in the pattern that keeps repeating even after the restructure. If any of that sounds familiar, you are probably in the right place.

Thank you for being here and for reading. In a world of visuals and short clips, I am hopeful there is still room for words that want to be read slowly.

Sincerely,
Mulyadi